ClearManage: Actively Managed Service Options
Active Health Monitoring & Proactive Service Response
The ClearManage cloud based health monitoring system can instantly alert a service operations center to actual and potential problems with a customer’s video system. The service actively monitors systems for hard drive errors, video loss, unexpected reboots, power loss, and video storage retention issues. Customized reporting thresholds can be set based upon service agreement levels and the sensitivity of particular accounts.
Camera Image Verification
ClearManage is configurable to periodically deliver service operations a camera image verification report. This report enables a service technician to easily compare a current day and night image against a reference image captured during initial installation. This time-saving feature enables the rapid verification of camera image integrity without individually connecting to customer sites.
Event Based Procedure Verification
ClearManage includes a customizable reporting interface that is driven by local sensor events. This report can be utilized by channel partners to actively monitor and verify key event based operating procedures. For example, this report can be used to quickly verify that two people are present when a location is opened and closed. 30 days of events can be verified within a matter of minutes.